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Why security penetration testing is important for your company?

How to minimize the risks?

If you think your company may not be vulnerable to data breaches or ransomware attacks, think again. Members of the corporate world are the prime targets for black-hat groups.

Here are some tips that can help you minimize the risk of security breaches for your company, so that you can continue to offer the best services to your clients, without worrying for data compromises and downtimes.

Penetration tests can be insightful in providing the IT department for making your network’s security robust and inert to any malicious attacks. The security holes might be present in the implementation of network, inherent in the operating system, or in the applications that the users are deployed. The security experts at TBS Networks have years of experience in ethical hacking on their backs, making sure that every test is holistics and finds all the flaws with your firm’s network.

Business Grade Malware Software

Running malware screening or antivirus software is easy. Millions of people use them on their personal computers everyday. But when the use is expanded from managing it on one computer to deploying it on tens, maybe hundreds of systems, a regular consumer-level antivirus software isn’t the most effective and efficient option.

You will need a business grade malware software, that’s scalable according to your network’s size, centrally managed, and offers robust security. Central management is probably the most important feature, as it allows for remote installs, system isolation (so that the virus doesn’t spread), and administer group security policies.

Security Awareness Training

Users are most often the weakest link in any security system, and also the most overlooked aspect. Training them with the basics of systems security can be sometime even more rewarding than a elaborately expensive malware screening system subscription, effectively taking off pressure from your IT budget in the long run. Various techniques can be implemented to ensure maximum response. There are many approaches, each with its own pros, like conventional workshops that teach troubleshooting common security errors in classroom style, handing out passive reading material, or guerilla workshops when the users’ systems are first compromised, and then they are handed out the lessons.

There you go, these are just some of the tips which can surely help your company implement a robust security system. Anytime you’re ready to ramp up your company’s IT department, just drop a message or give a call to our representatives here at TBS Networks and you’ll be smoothly guided through the whole process.

The 2 Factors That Define A Quality Managed IT Service

Finding the right Managed IT Service provider can be crucial to the success of an outsourcing program for your company. Striking the right balance between various aspects of service provisions is important, for example, in terms of cost-effectiveness and the level of on-site support. This article details the two factors of a managed IT service SLA that you should take special care of.

Resolution vs. Response

The first thing that you demand in the Service-level Agreement is that your account gets assigned a dedicated manager. This will ensure smooth communication with the provider, and faster resolution times. Also make sure that the agreement is based on resolution times rather than response times. A good provider will have provisions to counter-incentivize its account when the resolution time limits are exceeded. This means that you’ll be billed a flat amount on response and resolution within the stipulated time, and billed less when those times exceed the set limit.

Proactive vs. Reactive

Imagine a situation that the systems in your office have encountered an error. All the users are not being able to access certain crucial files. You call on the IT service provider and they respond within a time frame that is fast by any standards, and after scouring for the error for two hours, they find fault with the group policy, and the problem is corrected. That’s a good service right? Their response time was good, and they only took two hours to solve the problem. This is a reactive approach.

Now imagine another situation where the error doesn’t cause the loss of 2-3 man hours. This is not because there wasn’t an error, but because it corrected beforehand. The service provider was constantly scanning the system for possible problems and took action before it could cause damage. This is a proactive approach, and triumphs over the former because of obvious benefits.

So, before hitting a deal with the managed IT service provider of your choice, you should query what kind of central analytic system they have, whether it’s in-house or further outsourced, the technologies it implements, and the successes or failures they have had deploying it for previous clients. You may also want to know the situations, or errors, they will proof the systems against, which will ultimately define the robustness of the overall screening services. Some of the systems are now beginning to implement state-of-the-art machine learning algorithms to improve detection and better automate the screening process.

Now you know what the important aspects of a service-level agreement are in case of a managed IT service, it will be easier for you to identify and break a deal with provident IT service providers. TBS Networks is at your service to help you leverage on their managed IT services.

What Are Managed It Services And How Do They Work?

Every company has different departments, and depending on the scope of business and its expanse the departments function as pretty much individual and interdependent units. These units have their own tasks, functions, and goals that are subsets of the company’s larger goals.

As the company evolves, these individual units may rise or fall in their importance, they may lag behind on their goals, effectively bringing down the performance of the company, or may simply become a handicap in sustenance of business. The reasons for this are at times sometimes internal, and it may be possible to resolve them by making small changes. But more often than not, to really correct the problem, it becomes necessary to bring about a major shift in how the. When you start seeing symptoms like this in your company, you know you need to contact a Managed Service Provider.

Although the term managed service means the outsourcing of any management responsibility/operation to increase efficiency, we’re limiting our scope to IT services, because this is what most usages of the term refer to.

So, here’s how it works. You decide that you need to outsource our firm’s IT department. Then you evaluate particular needs, like whether you need on-site support or not, and in accordance with future orientation of your company, you decide on a budget. After that, you just need to make your wishes known to sales department of a number of prospective providers, and they’ll take you through the process, before you finally strike an agreement with the one that suits your criteria the best. Good providers also ensure that the transition to a outsourced department is hassle-free.

From any full-fledged Managed IT Provider, you can expect at least the following services:

  1. A Help Desk to enable resolution of error in a direct, person-to-person way. Help-desk provides support for desktops, software environment, networks, and may work in conjunction with an on-site support service.
  2. A secure and scalable Cloud Storage solution and Managed Backups for ensuring prevention of inadvertent data loss.
  3. Advice regarding and execution of Hardware Procurement, in keeping with the evolving needs of a business.
  4. Helping your company transition or transform, like entering new markets, by implementing effective replacement strategies. This is called Change Management.
  5. Implementing robust policies for Systems Security and strategies for security breaches and malfunctions.
  6. Creation and deployment of dynamically evolving group policies for an effective Systems Management.
  7. A proactive Systems Monitoring service to help detect errors before they cause problems, and detecting needs before change.

After making sense of the information on managed IT services, it’s not hard to see managers of well-funded startups and spin offs, banking on their experience in the corporate management, are choosing to partner with a managed service provider from the beginning. This is because the benefits in cost-effectiveness and problem-resolution can be especially crucial for a newly found business.

Now that you know the basics of managed IT services and how they can benefit your business, old or new, you can confidently choose the Managed Service Provider that best suits your company’s dynamics.

How To Choose A Managed IT Service Provider

Managed IT service is the practice that involves outsourcing IT services on a proactive basis. As Information technology is the basic foundation for every business, therefore, it is an extremely important element for the businesses. A number of business organisations today are making use of the managed IT services which are performing great in their functions. Choosing a managed IT service provider is a great task in its own. If you too are in the middle of a struggle to choose the best managed IT service provider for your organisations, then you should follow these six guidelines.

Managed IT Service Provider

Six questions To Ask Yourself While Choosing MSPs

Before you finalise a managed IT service provider for your organisation, make sure that you ask yourself these six questions: –

Does Your Managed Service Provider Offers You A Single Point Of Contact ?

Managed Service providers must provide you a single point of contact to assist you in every issue related to the service. Also, there should be just one IT manager who is expert for your organisation. TBS network provides you with a single IT project manager dedicated to just your organisation. Alongside, there is a team of technicians that work along with the project manager looking after the IT services of a particular organisation.

Does Your Managed Service Provider Offer You Globalized Service ?

The managed IT service provider you partner with must consist of several global partners. When it comes to TBS network, the service is always globalised as there are offices present all over the globe that function 24/7.

Does The Managed Service Provider Have Centralized Analytics Capabilities?

Analytics are one of the most important aspects when working with managed services provider as they help in identifying and proactively addressing the issues that might occur. TBS network possesses a proactive ticketing system that identifies the issues and thereby help in focusing on chronic problems.

Does Your MSP offer tiered Cost Systems?

Pricing must be customizable and shouldn’t be same for very critical as well as non-critical systems. TBS network functions by making the prices customizable for every single project. The prices differ on the basis of the type of project.

Do the SLA options hold the provider accountable?

An ideal managed service provider must be willing to pay a penalty fee in case they do not meet the target. TBS network never live by the SLAs and are always accountable for the issues faced by the clients.

Is It easy to communicate with your provider?

Communication is the key to a great and long term partnership and therefore, your managed service providers must communicate well with you. TBS network have client assistance systems which are active 24/7 making it easier for the clients to communicate in a variety of ways.

Choosing one good partner as a managed IT service provider for your organisation is a bit daunting task but once you get a responsible and reliable partner you are sorted for a long time. TBS network stands apart from all the managed IT service providers by passing through all the criterions that are required in an ideal IT service provider.

Supplementing your internal IT helpdesk support with an outsourced firm like TBS

3 Ways TBS Outsource Services can Support Your Internal IT Help Desk

Most companies allocate a certain amount of resources to handle their IT problems and issues. Based on the financial amount available in that year’s budget, the Information Technology department may be able to hire enough resources to take care of the projects that they are assigned to. In other years, the projects and tasks assigned can completely overload the staff and they may be short on staff for a period of time. Specifically, in the area of maintaining a help desk. While this kind of problem can lead to bigger issues, there is at least one common way to solve these issues of concern and that is to hire an outsource agency like TBS to support the Internal IT Help Desk Team.

Having said that, if your organization is currently challenged with these types of resource problems, here are some things that you should know about the overall support that TBS Outsource Services can provide and the associated benefits.

1. Offer Flexibility to the Internal Staff

Normally, when an internal IT help desk team needs help from a third party outsource agency, the demand for their job is usually high and sporadic. Based on the team’s project assignments and the daily routine activities that they are presently assigned to, they may need support from others who are much more flexible. For instance, some IT departments that operate help desk may support their lines between the hours of 9 to 5. So, they will always need someone to respond to requests during these work hours. When this is the case, the external resources must be able to support the help desk whenever there is a slot that needs to be filled. So, for companies that need this type of help, it is important to note that TBS specializes in this kind of flexible support.

2. Provides Seasoned Expertise for Each Tier

When an IT help desk responds to different issues of concern, they must be equipped to handle them with the right answers. Also, because some IT concerns are simple to respond to, the level of help needed from an outsource services can vary. Therefore, each call can be classified into different tiers. Some of which are more complex and difficult than others. To that end, any time an help desk outsource team is assigned to support an Internal Helpdesk group, it is essential that they are skilled in the simple to very complex problems. Which means, whenever TBS is called on to answer help desk questions, it is very important that we offer the most high-level team members to fill in the void.

3. TBS Offers White Label IT helpdesk support services

TBS is also equipped to offer IT helpdesk support services for IT departments that need it. If required, our team can offer remote services for a wide variety of problems including hardware and software repair issues. The team’s goal is to work with their clients to provide a seamless solution that emulates the mission of the companies that they serve.

IT Project Management – Does your team have the bandwidth to complete crucial IT projects on time and on budget?

IT project management is a complex endeavor that requires expertise, specialized skills, and the available budget to support a sufficient amount of dedicated workforce in order to achieve success. When any of these critical components are lacking, the failure rates for IT projects are very high.

Many small-to-medium-sized businesses simply do not have the capability to maintain a full-time workforce that has the skills to manage a complex IT project. This is why it is frequently the best decision for a business owner to bring in outside help. This is especially true if any of the IT projects are system upgrades for critical-path functions of the organization. Continue reading “IT Project Management – Does your team have the bandwidth to complete crucial IT projects on time and on budget?”

IT Helpdesk Support Services: 6 Questions to Consider When Building A Disaster Recovery Plan

Disasters are unavoidable, but worst of all they’re unpredictable, and they tend to vary in their magnitude. That’s why it’s so important that businesses develop strategies for these times. This is especially the case when it comes to your IT helpdesk support services. The ideal disaster recovery plan for your help desk is one that keeps your business up and running, reduces any and all risks of social engineering threats, and protects the data that is stored within your network or in the cloud. Let’s discuss a few questions that you should consider when building a plan for your IT helpdesk support services.

1. Do We Have The Budget?

Disaster recovery can cost a significant amount of both time and money. In fact, if the threat is severe, your help desk team could need a little outside help in order to maintain daily operations and uncover all of your vulnerabilities. So before finalizing your plans, make sure you have taken different levels of threat into consideration and how you should respond. Continue reading “IT Helpdesk Support Services: 6 Questions to Consider When Building A Disaster Recovery Plan”

5 reasons why investing in an Asset Management software will give good returns

There are several reasons why investing in an asset management software will give a good return.

Asset Register

The software asset management program will allow the company to keep up with all of the assets that they have. The company is also going to be able to know exactly where all of those assets are. Therefore, you are going to know if any of your assets have been lost or stolen. The company will be able to understand which one of the assets are going to require a replacement. All of the assets are going to be controlled so that the company will be able to undertake asset audits that will be successful. Continue reading “5 reasons why investing in an Asset Management software will give good returns”

The Future of Business: Remote Monitoring Benefits

As technology takes over almost every aspect of a business, new tools must be applied to maximize revenues, minimize costs, and get as much profit as possible. Dealing with suppliers, budgets, planning, IT helpdesk support services, and security used to be handled manually with employed manpower. Nowadays, an online system can run diagnostics on all of the aforementioned and provide insight into operation’s efficiency and potential areas of improvement.

Meet Remote Monitoring

Remote Monitoring is a state-of-the-art technology that keeps track of one’s business. It takes into account inputs coming from every part of the company and identifies IT problems. Then, these problems are dealt with by a group of top-notch IT specialists who will resolve them without ever having to show up on site. So, what are some long-term benefits of this service?

Timeliness

When an IT helpdesk support services like remote monitoring are implemented, the timeline between a problem arising and getting rectified is very short. Without this approach, one might have to go through painful steps that involve looking for the cause of the issue, searching for the right help, having professionals come over to take a look, and hoping it gets fixed by those professionals.

The majority of these steps are either gone or outsourced under the more modernized arrangement. Over time, these quick responses will accumulate to hundreds of hours saved, which are then spent doing something more fruitful.

Better Analysis of the Current State

Being able to predict when and where the next IT misfire will occur is the best thing after not having IT issues at all. Remote monitoring keeps track of all the data and subjects it to thorough analysis. Based on the results, it indicates potential weaknesses that may leave the company vulnerable to threats.

Of course, the beauty of this support system is that the final service includes a lot more than basic problem identification. Experts who work on the back-end will deal with all the expected threats and try to defuse them before they ever occur. Thus, a business owner can continue focusing on other areas without worrying about IT errors.

Maintenance, Efficiency, and Pricing

Even though some businesses may only thrive at certain times of the day, week, or year, things like the IT system must always be up to date. Failing to keep it this way can result in outdated methods that will require fixing and profit sacrifices. With remote monitoring, maintenance will be conducted regularly as a part of the search for threats.

Also, when a business gets hit with a sudden influx of orders, per se, it must have the capabilities to endure this spike in demand. People who work behind one’s IT system will ensure that the business is prepared for situations like this. Lastly, accounting for all the costs of hardware, software, maintenance, and specialists add up to a rather high number fast. Under remote monitoring, all of the above are predetermined and contracts are usually signed with a fixed price.

3 Exceptional Benefits of Remote Monitoring and Management

If you are running a modern organization, your basic need is going to be to locate the available network equipment in the area you operate. You would need to make sure that the routers, switches and servers as well as any other network equipment, are up and running. However, a challenge may arise when you are to relocate your firm to a different area.

By setting up a remote Helpdesk Support, you will be allowing your workforce to get efficient work results with the use of IT Helpdesk Support. This also allows you and your staff to manage their network devices irrespective of their location. Such support does not come without its lateral benefits to your firm. Some of these benefits have been laid down for an insight into the pros of having an IT support at your behest: Continue reading “3 Exceptional Benefits of Remote Monitoring and Management”

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