TBS assists ScrippsNetworks in developing a system where the company can monitor their network on a global scale. ScrippsNetworks chose SolarWinds network monitoring tools for this project because they are already using other products from them. Additionally, TBS is well trained on the installation and configuration of this product.
Scripps Network Interactive is a leading developer of engaging lifestyle content in the home, food and travel categories for television, digital, mobile and publishing. The company dates as far back as 1878. The company’s headquarters is based in Knoxville, Tennessee but has offices throughout the US as well as internationally in London and Singapore. Scripps Network lifestyle media portfolio comprises popular television and Internet brands engages more than 190 million U.S. consumers each month. Internationally, Scripps owns TVN, Poland’s premier multi-platform media company and distributes seven entertainment brands in 29 languages reaching nearly 165 million households in more than 175 countries and territories.
Scripps Network Interactive decided to upgrade their current technology plan. While they already had SolarWinds products in place they needed to improve on their installation. Upgrading was essentially effortless since Scripps was a new customer of ours referred to us by a previous employee who now works for us and they already were using some of the products. Working with us was also a no brainer for Scipps since our prices tend to be better than our competitors. Most importantly, though, we would never suggest a product or service that would not benefit our clients. When we suggested to Scripps that they should upgrade their SolarWInds products, not only would their technology be upgraded, but at the same time upgrading would provide a stable, high performance network.
Now that Scripps Network Interactive and our team mapped out what was needed to manage their network with one platform, what follows is a detailed explanation of the products we rolled out to our clients. TBS decided that they would use SolarWinds, a platform that had all of the products necessary to operate Scripps network, which streams content worldwide.
We are a new company that was looking for a remote IT support company to work with. There were not many options locally and the search was on the back burner, until two computers went down with network related issues. I called the local companies but there were no technicians available for 2 weeks. I searched online and came across TBS. When I called the phone number, my call was answered immediately by a real person. I spoke with John Meyer who understood our emergency and set us up immediately in the system to create tickets. Within a few minutes he had the technician Ian remote logged into our computers and fixed the entire issue shortly there after. I will be using TBS moving forward and feel extremely confident they can take care of our network related needs for the future. It is very important being in the aviation field to answer, listen and resolve a customers needs. All were accomplished with extreme professionalism by TBS. Hats off to their team and thank you for your excellent service!
Hildt Aviation Bennington, LLC
I wanted to take a minute and thank you for your support from an IT perspective over this past week. You and your team were extremely attentive and responsive when we needed it and so QUICK to get our helpdesk tickets resolved. Additionally, in my 28 years of Black Friday’s I have never experienced a day with no system outage or not having to bust out the ‘downtime box’. That was incredible!!!
Thank you for keeping things moving for us in stores, it is greatly appreciated.
JENNIFER THOMAS | Director of Stores
183 Harry S. Truman Pkwy. Annapolis, MD 21401