Technology Business Solutions offers comprehensive outsourced onsite and helpdesk services to customers requiring a full service technical resource center and/or help desk. We operate effectively with various configurations whether it is an entire IT department, a centralized service desk for front line support, or supplemental support for high-end projects.
Our helpdesk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere — without having to worry about recruiting or training. TBS provides far more than just remote support staff; we actually deploy an entire support infrastructure, including knowledgeable, certified, in-house staff with 24 hours a day, 7 days a week coverage.
TBS helpdesk also uses multi-technology support with complete trouble ticket tracking and reporting solution. This web-based incident reporting includes status tools for end users with tiered service levels and custom response requirements available.
Our firm can also perform an Infrastructure Assessment to provide your organization with a comprehensive understanding of your current IT operation and a customized strategic IT plan focused on infrastructure stabilization and industry best practices. Your Infrastructure design is critical to run a reliable business operation. The goal is to eliminate complexity and implement a scalable, agile and efficient infrastructure focused on solutions that align IT with your business objectives.
Contact our support team today to find out how we can help your organization.
We are a new company that was looking for a remote IT support company to work with. There were not many options locally and the search was on the back burner, until two computers went down with network related issues. I called the local companies but there were no technicians available for 2 weeks. I searched online and came across TBS. When I called the phone number, my call was answered immediately by a real person. I spoke with John Meyer who understood our emergency and set us up immediately in the system to create tickets. Within a few minutes he had the technician Ian remote logged into our computers and fixed the entire issue shortly there after. I will be using TBS moving forward and feel extremely confident they can take care of our network related needs for the future. It is very important being in the aviation field to answer, listen and resolve a customers needs. All were accomplished with extreme professionalism by TBS. Hats off to their team and thank you for your excellent service!
Hildt Aviation Bennington, LLC
I wanted to take a minute and thank you for your support from an IT perspective over this past week. You and your team were extremely attentive and responsive when we needed it and so QUICK to get our helpdesk tickets resolved. Additionally, in my 28 years of Black Friday’s I have never experienced a day with no system outage or not having to bust out the ‘downtime box’. That was incredible!!!
Thank you for keeping things moving for us in stores, it is greatly appreciated.
JENNIFER THOMAS | Director of Stores
183 Harry S. Truman Pkwy. Annapolis, MD 21401