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The Future of Business: Remote Monitoring Benefits

As technology takes over almost every aspect of a business, new tools must be applied to maximize revenues, minimize costs, and get as much profit as possible. Dealing with suppliers, budgets, planning, IT helpdesk support services, and security used to be handled manually with employed manpower. Nowadays, an online system can run diagnostics on all of the aforementioned and provide insight into operation’s efficiency and potential areas of improvement.

Meet Remote Monitoring

Remote Monitoring is a state-of-the-art technology that keeps track of one’s business. It takes into account inputs coming from every part of the company and identifies IT problems. Then, these problems are dealt with by a group of top-notch IT specialists who will resolve them without ever having to show up on site. So, what are some long-term benefits of this service?


When an IT helpdesk support services like remote monitoring are implemented, the timeline between a problem arising and getting rectified is very short. Without this approach, one might have to go through painful steps that involve looking for the cause of the issue, searching for the right help, having professionals come over to take a look, and hoping it gets fixed by those professionals.

The majority of these steps are either gone or outsourced under the more modernized arrangement. Over time, these quick responses will accumulate to hundreds of hours saved, which are then spent doing something more fruitful.

Better Analysis of the Current State

Being able to predict when and where the next IT misfire will occur is the best thing after not having IT issues at all. Remote monitoring keeps track of all the data and subjects it to thorough analysis. Based on the results, it indicates potential weaknesses that may leave the company vulnerable to threats.

Of course, the beauty of this support system is that the final service includes a lot more than basic problem identification. Experts who work on the back-end will deal with all the expected threats and try to defuse them before they ever occur. Thus, a business owner can continue focusing on other areas without worrying about IT errors.

Maintenance, Efficiency, and Pricing

Even though some businesses may only thrive at certain times of the day, week, or year, things like the IT system must always be up to date. Failing to keep it this way can result in outdated methods that will require fixing and profit sacrifices. With remote monitoring, maintenance will be conducted regularly as a part of the search for threats.

Also, when a business gets hit with a sudden influx of orders, per se, it must have the capabilities to endure this spike in demand. People who work behind one’s IT system will ensure that the business is prepared for situations like this. Lastly, accounting for all the costs of hardware, software, maintenance, and specialists add up to a rather high number fast. Under remote monitoring, all of the above are predetermined and contracts are usually signed with a fixed price.

3 Exceptional Benefits of Remote Monitoring and Management

If you are running a modern organization, your basic need is going to be to locate the available network equipment in the area you operate. You would need to make sure that the routers, switches and servers as well as any other network equipment, are up and running. However, a challenge may arise when you are to relocate your firm to a different area.

By setting up a remote Helpdesk Support, you will be allowing your workforce to get efficient work results with the use of IT Helpdesk Support. This also allows you and your staff to manage their network devices irrespective of their location. Such support does not come without its lateral benefits to your firm. Some of these benefits have been laid down for an insight into the pros of having an IT support at your behest: Continue reading “3 Exceptional Benefits of Remote Monitoring and Management”

3 reasons why every Organization needs professional services automation

When you think of automation in your business, you probably think of someone fixing your system’s faults and errors. However, automation for business eliminates the need of manually fixing those errors. Automation can help escalate your business and simplify your professional life. Let us help you discover how:

Instant Help

The biggest feature of automation services is that you can get help in an instant. Using an IT Helpdesk Support for your business is a form of automation. The customers reaches out to the IT support and the team helps them with any problems they may have with their products or services. This can be done through a chat option, email, or over a phone call, making things fairly quick to resolve and helping your business to stay ahead of the curve.

Another part of instant help for your business is that you can use one particular service for more than one thing. For example, if you have a customer service department that you are already in contract with, then you can use them for the IT department that will help customers. This will help you to keep up with your business needs and it’s all automated. This can be a huge relief as you get to save significant time that can be input for other essential business activities.

Things Out of Your Scope

Leave the things you are not aware of to the experts, especially when it comes to IT. If you are the head of an organization, you must be good at handling business activities, and may or may not know how to create a website that works without assistance. This is where an automation service can help. Not only can they help your business like the IT Helpdesk support does, they can also keep you from getting in trouble in legal terms and compliances. These services are going to give you more time that helps your business maintain a professional tag.

Keep Your Business Professional

You don’t want your customers to think your work is not as good as it could be, which is why you can use IT expertise to keep your business at the top. Automation can keep your business going when you aren’t watching over it. It’s a great option when you are doing your business online as then you won’t have to keep a consistent check on your business. Automation is going to help you keep it up and going even when you are not able to watch it all the time.

There are so many things that automation can do for you, but it is all about finding the right service. Review and compare different companies that offer automation for businesses as an option to see which ones are going to be best for you. Take a moment and bifurcate the services that would work best for your business. This way you can compare what you need with what you are getting.

Myths of cloud backup security

Cloud backup security has become popular in the last decade; the term cloud computing was used way back in 2006 by Amazon and Google. When organizations consider moving to the clouds for data backup, then the genuine primary concern is the security of the system. According to software asset management, there have been high profile breaches in 2016 by hackers especially to Yahoo, Dropbox, and BuzzFeed, most of the previous hacks also came to light the same year. Among the significant myths about the cloud backup are:

a) Cloud data is costly

In the 2000s it might have been right but right now it has changed, and cloud backup has proved to be more cost-effective than most data storage and other backup solutions like the on-premise servers. Having a cloud backup means eliminating the cost of investing in storage and rack space as well as the method of pay as you go subscription model.

b) Attacks from insiders in the same cloud

A continuous myth that the multi-tenant cloud-based infrastructure is more vulnerable compared to the traditional IT infrastructure. As this physical asset is shared, the first joint concern is the vulnerability of attack from other customers using the same service. Public clouds allow sharing of network space by several users. However, this does not give anyone else access to your personal data. It is mainly because data is encrypted which helps in analyzing any potential breach in the system.

c) Cloud data storage environment is easy to attack

Cloud storage is considered less secure, but this is more of a trust issue since it is not based on any analysis of actual security interference. Until today there have only been a few cases of security breaches in the public cloud while most breaches keep happening in the on-premises data center environment and not the cloud environment.

d) Cloud computing is too new hence less trusty

Like many other new items in the market that are not trusted due to the time of operation, many people do have a wrong belief that cloud computing is new in the market. The reality on the other hand is the extreme opposite as cloud computing began way back in the 1950s when its concept began. However, the first frames were so expensive that major universities and corporations set up terminals and shared mainframe. As time went by and the internet was more accessible in the 90s, cloud computing also started taking shape So there is over 20 years of history where corporations have used cloud computing to improve their businesses. This is due to the software asset management tools that have been invented.

e) On-premise systems are much safer

On-premise data is still considered much safer by most leading businesses unlike the cloud data storage system where it is believed to involve many risks. The reality on the other hand is that there are more risks in the on-premise data storage system due to the risks involved such as: the unsecured location in that storing data on the same premises as the organization equals to carrying all your eggs in the same basket, there are also minimum and questionable backup processes for the data stored on-premise and there could be inside theft from dishonest employees.

f) Loss of control

The myth that by using cloud data in storage is giving someone else power of their IT is a fallacy since most companies have already handed over the control to their internal IT department. It may be on the inside, but still, it is always the responsibility of someone else to manage, so using the cloud provider should not be treated differently.

7 Top tips to achieve success in IT Project Management

Just as is the case in other industries, project management in IT is crucial in ensuring the project is concluded on time and within budget. To achieve success in your IT project, you should pay attention to the following:

1. Project Planning

IT personnel tend to jump straight into the implementation phase of the project without paying attention to the project planning phase. Project planning is important since it allows you to define the overview, objectives, scope, risks and assumptions, approach, organization, cost, and time duration of the project at hand. Once all these areas are covered, implementing the project is easier and has specific deliverables to be met.

2. Create a Project Workplan

A project work plan outlines what needs to be done, by who, when and by what time. If you have a work plan from a similar project done in the past, you can use that as a template for preparing one for the current project. A detailed work plan does not only outline the items mentioned, but also allocates the resources to be used for each task.

3. Project Management Procedures

These should be detailed upfront and those responsible for overseeing implementation of the project identified. IT project management procedures cover scope change, communication procedures, management of issues, risk and quality management, among others. At this stage, all stakeholders should know how they are playing into the project and what is expected of them to make the project a success. Clients should be identified of project management procedures at this stage so that they know what to expect. IT helpdesk support services come in handy in getting issues to be handled by the correct team or individual.

4. Monitoring and Evaluation

Monitoring and evaluation looks at the project as a whole. It ensures the project is on schedule and sticks to budget. If there are any changes or issues faced, they can be dealt with as they arise. If monitoring and evaluation is not done, it is impossible to track the progress of the project. Ideally, the workplan should be reviewed on a daily basis and updated accordingly. You should also ensure unnecessary spending is stopped so that there will be enough resources to last the duration of the project.

5. Guarding against Scope Creep

Scope creep occurs when small scope changes occur over the course of the project but scope management procedures are not called into action. Consequently, these small changes major new functions and deliverables are added to project timelines, impacting negatively on the whole project. As a project manager, you have to guard against scope creep at all costs.

6. Building Effective Teams

For your project to be successful, effective team building is necessary. Building effective teams for implementation of projects not only looks into the technical expertise of the team, but also into team and performance culture, a shared vision, and shared team processes. The whole team should be aligned to the vision of the project and work towards seeing its completion. One critical component of coming up with effective teams is having IT helpdesk support services.

7. Mastering Technology and Content

In IT, knowledge and expertise is critical in delivering a high quality program or product. The technical aspect of the project should be clear to every team member. They should be aware of quality assurance procedures, and be knowledgeable in the use of IT architecture and infrastructure for implementation of the project. Without this mastery and perfect synchronization of the skills and knowledge brought on board by the team, you may have a talented team but still fail in project delivery.


IT project management, is a must especially for large projects, to be completed on time and within budget. Consequently, all the aspects discussed above are critical in successful implementation of IT projects.

4 Essentials of an IT Helpdesk

An IT help desk provides a critical service for your organization that helps to insure the smooth operation of the company in total. A well-functioning IT help desk has several common components to them that are needed to operate in a smooth and concise manner. Here are four of the essential things associated with an IT help desk so that it can effectively provide IT helpdesk support services.

1. An Automated Ticket and Tracking System

Individual employees are constantly requesting assistance from an IT department for their computer problems and long-term projects. A ticketing system in which an individual identifies – the issue that they are facing, the immediacy of this request, and who issued the request. For users, a ticket will show the current status of the IT work so that a user can know when their problem will be addressed and to avoid the miscommunication that can result due to interactions. A method for tracking IT requests is best handled through an online ticketing system that details open requests so that the requester and the IT staff can better keep track of the request status.

2. Spare Parts and Components to Avoid Work Delays

The role of an IT department is to keep a company’s employees working without interruption. One way to avoid downtime and delays is to have spare components around the office such as extra keyboards, mouse, usb storage drives, and monitors. By keeping an excess of these cheap parts, as well as some older laptops that have the company’s programs uploaded on them, you can increase the efficiency of your staff and help avoid downtime due to broken computer components.

3. Personnel Trained in Hardware and Software

Organizations will commonly have problems with both hardware and software and being able to quickly diagnose, and address either problem is important. Make sure IT staff operating your helpdesk are familiar with basic computer hardware, as well as the various computer software programs that your business operates in all of its divisions so they can service diverse departments from finance, Human Resource, and software development. For more complex systems consider having contractors online who they can reach out to in order to communicate with, for major problems in the software programs.

4. Method for Upgrading Software Programs for Security Purposes

Security is a key for all IT systems, but particularly for companies that deal with data from customers. Finding ways to help users protect their data and to prevent intrusion by hackers is essential. A good IT helpdesk will design a method for not only protecting user’s machines with a good firewall, but also in providing upgrades to software programs that allow the software to be secured from intrusion.

IT help desk have to face many challenges that are associated with operating a critical business function for the organization. But paying attention to the above mentioned four essential points can help you improve their functioning.

To know more, get in touch with us!

7 Things You Should Consider When Transitioning To Cloud

Transitioning to the cloud is a critical business decision and necessitates a large investment. There are many benefits including automated backups every hour, fully virtualized servers, disaster recovery, and secure hosting. There are seven main considerations before making the switch.

1. The Privacy of Data

There are companies who sell client information to brokers and partners to make money and some companies keep the information confidential. Make certain you know how your data will be handled by your provider and read their privacy policy to protect any sensitive data.

2. The Terms of Service

The terms of service of any vendor must be agreed on before system implementation and this can affect your asset management software. These terms must be read and the parameters understood. An account can be terminated for failure to adhere to the terms. The notification policies and data ownership are the most critical factors. The terms should include an affirmation that the company has their data. Also, it should be clear that you have the right to get back all the data that has been stored on their system. Be careful when a company says they can update any terms without notice.

3. Acceptable Use Policy

This confirms which employees can use the provider’s solution. All behaviors classified as prohibited by the vendor such as spamming and hacking are included. Penalties include termination and fees. This can change without notification so make certain the policy is understood before accepting the vendor.

4. Data Security

Data is stored at an off-site location and another company is responsible for the operations. Research and references are important to establish trust with the vendor. Logical and physical security are critical for data protection and may include armed guards, encryption, and a secure facility for data backup. Make certain the provider has adequate security.

5. Long Term Reliability

An uptime guarantee and an agreement for the service-level should be included in the contract. The golden standard is 99.999 percent regarding uptime or under one minute of unexpected downtime in a month. This standard reflects the commitment of the provider. A protocol with a financial penalty for excess downtime or low standards of performance is ideal. Penalty exclusions may be a negative warning sign.

6. Solutions for Disaster Recovery

Despite cloud services using a data center disaster recovery services, are not standard with all providers and a separate purchase is often required. A written copy of a provider’s recovery process should be attained and read. A clear outline of their time objective for recovery and the amount of data subject to loss should also be included.

7. The Transparency of The Termination Clause

The termination clause must be read thoroughly and carefully. A transparent termination clause protects the business in the event the contract is ended prematurely. Some providers have a buyout clause which makes terminating a contract early very expensive. The most important aspect of any provider is the fine print within the contract. Understanding exactly what is being agreed upon is critical for the IT structure of the business and a successful transition to the cloud.

If you are looking for an expert cloud service provider, get in touch with us today!

Multi-Cloud World – What is it and What does it Mean For IT

The term Multi-Cloud World refers to an environment reliant on multiple clouds including Azure, Microsoft, OpenStack, and AWS. This is effective when you are running workloads that require networking resources and a large pool of storage on a private cloud. When the importance of the Multi-Cloud World increases, you must quickly scale up or down on a public cloud. Although every workload is running on your ideal cloud, you now have the capability to manage multiple clouds.

Benefits Of Multi-Cloud World

Multi-Clouds are significant in the IT world because they provide many benefits. They provide the agility necessary to provide capacity on-demand, shared computer processing, drive new streams of revenue, allow businesses to use real-time to keep pace with the market and their customers, deliver services with efficiency, and provide rapid innovations.

Additionally, Multi-Clouds fuel the growth of multiple cloud platforms using a solution for a single provider, mitigate risks, match the workload with the correct platform, and allow vendors to leverage their pricing to save on costs. This will result in making IT helpdesk support services easier.

The meaning of Multi-Cloud World for IT

First and foremost, IT groups will have to continue delivering core business systems with reliability and stability using the traditional data center environment. Organizations are beginning to use the multi-cloud environments to obtain the benefits but there are still hesitations due to new pressures and realities that are frequently being added.

The world of IT has seen permanent changes in the Cloud world and a response is required to be successful in the future. The multi-cloud environment has added speed to traditional IT. Users expect cloud-based services to provide unlimited scalability and immediate availability. And in today’s technical world, there are numerous choices for service providers. IT must be able to provide digital innovation at a fast-enough rate or the users will go directly to the public clouds for service. This can damage the IT organization due to a lack of governance and visibility.

The new cloud platforms also present new security risks. The protection of company data on multiple public and private clouds has become critical. The average breach of data is $4 million and can devastate the performance of a business. New tools must be used to maintain security. Companies begin using the cloud and expect significant savings but do not consider the differences between service models regarding pricing. Unrestrained service is often more cost effective than paying for just what you use. The cost can spike when services are unused or underutilized. End-to-end visibility of public and on-site cloud infrastructure is required for optimal performance, utilization, and resource availability. This leads to better decisions and controlling costs.

IT is now responsible for combinations of public cloud platforms that are always shifting and have different capabilities. This adds a new level of complexity because instead of dealing with fixed resources in an IT data center, public cloud platforms have been combined and are constantly shifting.

Every platform has different performance levels, processes, costs, and capabilities. Migration to the cloud can easily slow down or increase the exposure risks of a business due to gaps in governance and execution. This can lengthen the ratio between value and time regarding innovation. Contact us to know more about Multi-Cloud world and how it can benefit your business.

3 Common Mistakes to Avoid When Managing Multiple Projects

Managing multiple projects can be a nightmare, but when you plan ahead, everything will flow more smoothly. You should particularly avoid the following common mistakes most of the managers make when working on multiple software development projects. Although these blunders are not exclusive to people in the IT industry, they can be very damaging to them.

1. Not using asset management software

Many companies stack up information from multiple projects in several databases and spreadsheets, which is both inconveniencing and costly. Using a management software will help your company streamline operations by aggregating all of your records. This will allow you to monitor all assets on a centralized system. Additionally, it will allow you to organize inventory, making it easier to track all projects to make sure you are on pace and to detect any potential issues. Should you a problem arise, using a management software, , you can adjust goals, strategies and resources to achieve your necessary outcome.

Asset management software will also enable you to update project data regularly. If you make important changes in task or project deadline, the software will automatically update it. This will provide all employees working on the project with accurate information on their tasks and progress of the project.

2. Avoiding face-to-face meetings

Many managers do not engage in face to face meetings enough when running multiple projects. While it is acceptable to receive reports on email or phone, it is important to physically meet your team members. A meeting is the perfect forum to interact with team leaders and receive project updates.

At the beginning of every project, it is best to establish a foundation for meetings, including who the expected attendees should be and who will be responsible for ensuring that the meeting actually takes place. However, be mindful that there aren’t too many people in the meeting. Too many attendees can slow things down especially when everyone wants to participate in the discussions or ask questions.

3. Putting important tasks on the back burner

Often times, IT department staff work on lower priority projects while critical assignments are put on the back burner. If you are working on multiple projects, it is critical to prioritize your tasks. While some departments might view their projects as high-priority, the business owner might not because that specific project may l not generate any income. It is important to consider projects that align with the mission of the organization and work on them first. To ensure everyone is on the same page, brief all team members on all the tasks they will be working on and explain which ones are most important. You should also let them know when any changes occur.

It is also important to allow the team members to finish one project before they embark on another.. If you ask them to work on projects concurrently, their output may be worse and the tasks may take longer to complete. This also applies to writing emails or making phone calls while they work. If employees are doing too much outside of the project at hand, none of it will be done effectively and efficiently. . Additionally, working on multiple projects at once could leave employees confused and they could end up mixing projects, which leads to back to less productivity.


Managing multiple projects is challenging, both technically and financially. To manage the projects and your team properly, use tools that make your work easier and facilitate communication between team members. If you need more info, contact us!

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