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Supplementing your internal IT helpdesk support with an outsourced firm like TBS

3 Ways TBS Outsource Services can Support Your Internal IT Help Desk

Most companies allocate a certain amount of resources to handle their IT problems and issues. Based on the financial amount available in that year’s budget, the Information Technology department may be able to hire enough resources to take care of the projects that they are assigned to. In other years, the projects and tasks assigned can completely overload the staff and they may be short on staff for a period of time. Specifically, in the area of maintaining a help desk. While this kind of problem can lead to bigger issues, there is at least one common way to solve these issues of concern and that is to hire an outsource agency like TBS to support the Internal IT Help Desk Team.

Having said that, if your organization is currently challenged with these types of resource problems, here are some things that you should know about the overall support that TBS Outsource Services can provide and the associated benefits.

1. Offer Flexibility to the Internal Staff

Normally, when an internal IT help desk team needs help from a third party outsource agency, the demand for their job is usually high and sporadic. Based on the team’s project assignments and the daily routine activities that they are presently assigned to, they may need support from others who are much more flexible. For instance, some IT departments that operate help desk may support their lines between the hours of 9 to 5. So, they will always need someone to respond to requests during these work hours. When this is the case, the external resources must be able to support the help desk whenever there is a slot that needs to be filled. So, for companies that need this type of help, it is important to note that TBS specializes in this kind of flexible support.

2. Provides Seasoned Expertise for Each Tier

When an IT help desk responds to different issues of concern, they must be equipped to handle them with the right answers. Also, because some IT concerns are simple to respond to, the level of help needed from an outsource services can vary. Therefore, each call can be classified into different tiers. Some of which are more complex and difficult than others. To that end, any time an help desk outsource team is assigned to support an Internal Helpdesk group, it is essential that they are skilled in the simple to very complex problems. Which means, whenever TBS is called on to answer help desk questions, it is very important that we offer the most high-level team members to fill in the void.

3. TBS Offers White Label IT helpdesk support services

TBS is also equipped to offer IT helpdesk support services for IT departments that need it. If required, our team can offer remote services for a wide variety of problems including hardware and software repair issues. The team’s goal is to work with their clients to provide a seamless solution that emulates the mission of the companies that they serve.


IT Project Management – Does your team have the bandwidth to complete crucial IT projects on time and on budget?

IT project management is a complex endeavor that requires expertise, specialized skills, and the available budget to support a sufficient amount of dedicated workforce in order to achieve success. When any of these critical components are lacking, the failure rates for IT projects are very high.

Many small-to-medium-sized businesses simply do not have the capability to maintain a full-time workforce that has the skills to manage a complex IT project. This is why it is frequently the best decision for a business owner to bring in outside help. This is especially true if any of the IT projects are system upgrades for critical-path functions of the organization. Continue reading “IT Project Management – Does your team have the bandwidth to complete crucial IT projects on time and on budget?”


IT Helpdesk Support Services: 6 Questions to Consider When Building A Disaster Recovery Plan

Disasters are unavoidable, but worst of all they’re unpredictable, and they tend to vary in their magnitude. That’s why it’s so important that businesses develop strategies for these times. This is especially the case when it comes to your IT helpdesk support services. The ideal disaster recovery plan for your help desk is one that keeps your business up and running, reduces any and all risks of social engineering threats, and protects the data that is stored within your network or in the cloud. Let’s discuss a few questions that you should consider when building a plan for your IT helpdesk support services.

1. Do We Have The Budget?

Disaster recovery can cost a significant amount of both time and money. In fact, if the threat is severe, your help desk team could need a little outside help in order to maintain daily operations and uncover all of your vulnerabilities. So before finalizing your plans, make sure you have taken different levels of threat into consideration and how you should respond. Continue reading “IT Helpdesk Support Services: 6 Questions to Consider When Building A Disaster Recovery Plan”


5 reasons why investing in an Asset Management software will give good returns

There are several reasons why investing in an asset management software will give a good return.

Asset Register

The software asset management program will allow the company to keep up with all of the assets that they have. The company is also going to be able to know exactly where all of those assets are. Therefore, you are going to know if any of your assets have been lost or stolen. The company will be able to understand which one of the assets are going to require a replacement. All of the assets are going to be controlled so that the company will be able to undertake asset audits that will be successful. Continue reading “5 reasons why investing in an Asset Management software will give good returns”


The Future of Business: Remote Monitoring Benefits

As technology takes over almost every aspect of a business, new tools must be applied to maximize revenues, minimize costs, and get as much profit as possible. Dealing with suppliers, budgets, planning, IT helpdesk support services, and security used to be handled manually with employed manpower. Nowadays, an online system can run diagnostics on all of the aforementioned and provide insight into operation’s efficiency and potential areas of improvement.

Meet Remote Monitoring

Remote Monitoring is a state-of-the-art technology that keeps track of one’s business. It takes into account inputs coming from every part of the company and identifies IT problems. Then, these problems are dealt with by a group of top-notch IT specialists who will resolve them without ever having to show up on site. So, what are some long-term benefits of this service?


When an IT helpdesk support services like remote monitoring are implemented, the timeline between a problem arising and getting rectified is very short. Without this approach, one might have to go through painful steps that involve looking for the cause of the issue, searching for the right help, having professionals come over to take a look, and hoping it gets fixed by those professionals.

The majority of these steps are either gone or outsourced under the more modernized arrangement. Over time, these quick responses will accumulate to hundreds of hours saved, which are then spent doing something more fruitful.

Better Analysis of the Current State

Being able to predict when and where the next IT misfire will occur is the best thing after not having IT issues at all. Remote monitoring keeps track of all the data and subjects it to thorough analysis. Based on the results, it indicates potential weaknesses that may leave the company vulnerable to threats.

Of course, the beauty of this support system is that the final service includes a lot more than basic problem identification. Experts who work on the back-end will deal with all the expected threats and try to defuse them before they ever occur. Thus, a business owner can continue focusing on other areas without worrying about IT errors.

Maintenance, Efficiency, and Pricing

Even though some businesses may only thrive at certain times of the day, week, or year, things like the IT system must always be up to date. Failing to keep it this way can result in outdated methods that will require fixing and profit sacrifices. With remote monitoring, maintenance will be conducted regularly as a part of the search for threats.

Also, when a business gets hit with a sudden influx of orders, per se, it must have the capabilities to endure this spike in demand. People who work behind one’s IT system will ensure that the business is prepared for situations like this. Lastly, accounting for all the costs of hardware, software, maintenance, and specialists add up to a rather high number fast. Under remote monitoring, all of the above are predetermined and contracts are usually signed with a fixed price.


3 Exceptional Benefits of Remote Monitoring and Management

If you are running a modern organization, your basic need is going to be to locate the available network equipment in the area you operate. You would need to make sure that the routers, switches and servers as well as any other network equipment, are up and running. However, a challenge may arise when you are to relocate your firm to a different area.

By setting up a remote Helpdesk Support, you will be allowing your workforce to get efficient work results with the use of IT Helpdesk Support. This also allows you and your staff to manage their network devices irrespective of their location. Such support does not come without its lateral benefits to your firm. Some of these benefits have been laid down for an insight into the pros of having an IT support at your behest: Continue reading “3 Exceptional Benefits of Remote Monitoring and Management”


3 reasons why every Organization needs professional services automation

When you think of automation in your business, you probably think of someone fixing your system’s faults and errors. However, automation for business eliminates the need of manually fixing those errors. Automation can help escalate your business and simplify your professional life. Let us help you discover how:

Instant Help

The biggest feature of automation services is that you can get help in an instant. Using an IT Helpdesk Support for your business is a form of automation. The customers reaches out to the IT support and the team helps them with any problems they may have with their products or services. This can be done through a chat option, email, or over a phone call, making things fairly quick to resolve and helping your business to stay ahead of the curve.

Another part of instant help for your business is that you can use one particular service for more than one thing. For example, if you have a customer service department that you are already in contract with, then you can use them for the IT department that will help customers. This will help you to keep up with your business needs and it’s all automated. This can be a huge relief as you get to save significant time that can be input for other essential business activities.

Things Out of Your Scope

Leave the things you are not aware of to the experts, especially when it comes to IT. If you are the head of an organization, you must be good at handling business activities, and may or may not know how to create a website that works without assistance. This is where an automation service can help. Not only can they help your business like the IT Helpdesk support does, they can also keep you from getting in trouble in legal terms and compliances. These services are going to give you more time that helps your business maintain a professional tag.

Keep Your Business Professional

You don’t want your customers to think your work is not as good as it could be, which is why you can use IT expertise to keep your business at the top. Automation can keep your business going when you aren’t watching over it. It’s a great option when you are doing your business online as then you won’t have to keep a consistent check on your business. Automation is going to help you keep it up and going even when you are not able to watch it all the time.

There are so many things that automation can do for you, but it is all about finding the right service. Review and compare different companies that offer automation for businesses as an option to see which ones are going to be best for you. Take a moment and bifurcate the services that would work best for your business. This way you can compare what you need with what you are getting.


Myths of cloud backup security

Cloud backup security has become popular in the last decade; the term cloud computing was used way back in 2006 by Amazon and Google. When organizations consider moving to the clouds for data backup, then the genuine primary concern is the security of the system. According to software asset management, there have been high profile breaches in 2016 by hackers especially to Yahoo, Dropbox, and BuzzFeed, most of the previous hacks also came to light the same year. Among the significant myths about the cloud backup are:

a) Cloud data is costly

In the 2000s it might have been right but right now it has changed, and cloud backup has proved to be more cost-effective than most data storage and other backup solutions like the on-premise servers. Having a cloud backup means eliminating the cost of investing in storage and rack space as well as the method of pay as you go subscription model.

b) Attacks from insiders in the same cloud

A continuous myth that the multi-tenant cloud-based infrastructure is more vulnerable compared to the traditional IT infrastructure. As this physical asset is shared, the first joint concern is the vulnerability of attack from other customers using the same service. Public clouds allow sharing of network space by several users. However, this does not give anyone else access to your personal data. It is mainly because data is encrypted which helps in analyzing any potential breach in the system.

c) Cloud data storage environment is easy to attack

Cloud storage is considered less secure, but this is more of a trust issue since it is not based on any analysis of actual security interference. Until today there have only been a few cases of security breaches in the public cloud while most breaches keep happening in the on-premises data center environment and not the cloud environment.

d) Cloud computing is too new hence less trusty

Like many other new items in the market that are not trusted due to the time of operation, many people do have a wrong belief that cloud computing is new in the market. The reality on the other hand is the extreme opposite as cloud computing began way back in the 1950s when its concept began. However, the first frames were so expensive that major universities and corporations set up terminals and shared mainframe. As time went by and the internet was more accessible in the 90s, cloud computing also started taking shape So there is over 20 years of history where corporations have used cloud computing to improve their businesses. This is due to the software asset management tools that have been invented.

e) On-premise systems are much safer

On-premise data is still considered much safer by most leading businesses unlike the cloud data storage system where it is believed to involve many risks. The reality on the other hand is that there are more risks in the on-premise data storage system due to the risks involved such as: the unsecured location in that storing data on the same premises as the organization equals to carrying all your eggs in the same basket, there are also minimum and questionable backup processes for the data stored on-premise and there could be inside theft from dishonest employees.

f) Loss of control

The myth that by using cloud data in storage is giving someone else power of their IT is a fallacy since most companies have already handed over the control to their internal IT department. It may be on the inside, but still, it is always the responsibility of someone else to manage, so using the cloud provider should not be treated differently.

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