IT SUPPORT TECHNICIAN​

Technology Business Solutions has an immediate opening for a full-time onsite Desktop/Technical support specialist that will provide onsite level one and two IT support at Mt Laurel, NJ. We are looking for candidates that can work 5 days per-week therefore local Mt Laurel area candidates are preferred. Some travel outside of Mt Laurel is required 10% of the time.
The individual selected must have at least two years prior IT support experience and possess a strong work ethic, work well with others, as well as a can-do attitude and be willing to go the extra mile for our customer.

This candidate must have experience in the following core areas.

1. Desktop Operating Systems: Windows 7, 8.1, and 10 Professional or Enterprise. Mac OSX Mavericks – Catalina is a plus
2. Knowledge of supporting workstations in a Windows Active Directory domain environment is a requirement. Installation, configuration, and maintenance of Windows OS versions is required.
3. Ideal candidates should have a basic level of competency in some of the following Active Directory, Software, and network items.
   
   • Active Directory Users and Computers
   • Microsoft Office 365 – overall knowledge of the platform, installation of Office suite, basic knowledge of OneDrive, Teams, Skype for Business, and other platform applications is a major plus.
   • Networking Basics – wired and wireless connection troubleshooting.
   • Configuration and troubleshooting of network and local printers.
4. Candidates should be able to troubleshoot end-user issues such as hardware problems, network connectivity problems, software application issues such as MS Office 2010 – 2016 including Word, PowerPoint, Excel, and Outlook. Managed Antivirus, Adobe Acrobat, 3rd party software and the ability to create Outlook profiles as well as troubleshoot email sending and receiving issues.
5. Be proactively willing to research and find answers to issues that you may not have dealt with before. Create documentation where needed and update existing documentation as needed.
6. Prior knowledge of a helpdesk ticketing system such as Atera, Spiceworks, Jira, Connectwise, Remedy, or otherwise. The ability to create, update and close helpdesk tickets in a timely manner while providing detailed notes and adhering to established site-level agreements is a requirement.
7. Be able to work independently as well as with other team members and the customer directly onsite.
8. Retail IT Experience is a plus