Enterprise IT Helpdesk Services & Support For Your Business
OPEN 24/7 • RESPONSES IN 30 MIN OR LESS
We specialize in helping you manage your firm’s internal helpdesk. With 25 years of experience in the space we know how to make your service desk more efficient, technically superior with all tiers of support.
It can improve the helpdesk service
By hiring an outsourced helpdesk team, your firm gains access to a dedicated support system that is tailored specifically to your business model and specific needs. This can improve the rate and effectiveness of service, as well as avoid overwhelming the system with tickets. Tools such as remote access allow your support team to see the problem for themselves and to assess issues more quickly and easily.
Your business is then reliant of expertise
Your outsourced helpdesk team will be sure to be invested in the current industry standards, so your firm can rest easy knowing that your technological support is in the hands of knowledgeable professionals. Since technology changes at such a rapid pace, this is crucial since IT service professionals will be sure to adapt to ever changing circumstances and developments. No longer will your firm have to worry about adapting to the latest industry changes.
It saves time, and allows your firm to focus on the bottom line
Outsourcing helpdesk support allows for 24/7, peace of mind, service solutions. With internal helpdesk support, it can be difficult for these support systems to function outside of office hours. This can ultimately be bad for your firm’s turnover, especially if customers have needs that cannot be taken care of outside of normal office hours. Especially with an internationally based outsourced support system, you can be assured that no matter the circumstance, support can be given.
It can save your business money
By sourcing helpdesk solutions internally, your business bears the brunt of the responsibility and resources that are required to do so. Recruiting IT employees, supplying their training (if needed), and providing the necessary hardware your business works with are just a few of the tasks your business must take on by maintaining an internal helpdesk, not to mention the time it takes to invest in doing so. Outsourcing your IT helpdesk solutions on a fixed-cost contract basis can save your firm money and ease the operating costs for your firm.
Microsoft Office Suite
Office 365 Platform
Adobe Creative Cloud
Web Browsers: Edge, Firefox, Chrome, Safari
Management of Next-Gen Antivirus such as Sophos, Carbon Black, and Crowdstrike
Single Sign On providers: Azure, OKTA, OneLogin
Sage FAS Products
VPN Client Software
Remote Desktop Services and Clients
Printers (local and network)
Desktop maintenance (quarterly and monthly programs available)
ACT Contact Management
Network Admin Expertise
Restoring backup files
IPSEC VPN tunnel management
VPN Service Management
Microsoft SQL Server Management
Windows Server (all versions)
Hardware RAID configuration, troubleshooting, and alert notification setup
Backup Software: Windows Server Backup, Symantec Backup, Backup Exec, and more
Active Directory Management: Users & Computers, Sites & Services, Domains & Trusts, Server Manager, Role & Feature configuration management, Remote Access Services, Remote Desktop Services, and more
Firewall Management: WatchGuard, SonicWALL, Juniper, Checkpoint, Cisco, NetGear, D-Link, Barracuda, Linksys, and more
Onsite Outsourced Service
Router & Switch Support
Technology Business Solutions: offer comprehensive outsourced onsite and helpdesk services to customers requiring a full-service technical resource center and/or helpdesk. We operate effectively with various configurations, whether it is an entire IT department, a centralized service desk for front line support, or supplemental support for high-end projects.
Our helpdesk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere — without having to worry about recruiting or training. TBS provides far more than just remote support staff; we deploy an entire support infrastructure, including knowledgeable, certified, in-house staff with 24 hours a day, 7 days a week coverage.
TBS helpdesk also uses multi-technology support, with complete trouble ticket tracking and reporting solutions. This web-based incident reporting includes status tools for end-users with tiered service levels and custom response requirements available.