Conning and Company was founded in 1912 and is a leading global investment management firm with a long history of serving the insurance industry. Conning operates worldwide and has offices in CT and NY as well as in Cologne, Hong Kong and London. To help Conning operate their IT needs more effectively, TBS and SolarWinds partnered up and installed monitoring software across the company’s global network.
We are a new company that was looking for a remote IT support company to work with. There were not many options locally and the search was on the back burner, until two computers went down with network related issues. I called the local companies but there were no technicians available for 2 weeks. I searched online and came across TBS. When I called the phone number, my call was answered immediately by a real person. I spoke with John Meyer who understood our emergency and set us up immediately in the system to create tickets. Within a few minutes he had the technician Ian remote logged into our computers and fixed the entire issue shortly there after. I will be using TBS moving forward and feel extremely confident they can take care of our network related needs for the future. It is very important being in the aviation field to answer, listen and resolve a customers needs. All were accomplished with extreme professionalism by TBS. Hats off to their team and thank you for your excellent service!
Jamie Hildenbrandt
President
Hildt Aviation Bennington, LLC
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I wanted to take a minute and thank you for your support from an IT perspective over this past week. You and your team were extremely attentive and responsive when we needed it and so QUICK to get our helpdesk tickets resolved. Additionally, in my 28 years of Black Friday’s I have never experienced a day with no system outage or not having to bust out the ‘downtime box’. That was incredible!!!
Thank you for keeping things moving for us in stores, it is greatly appreciated.
Best,
JENNIFER THOMAS | Director of Stores
South Moon
183 Harry S. Truman Pkwy. Annapolis, MD 21401