IT Helpdesk Support Services: 6 Questions to Consider When Building A Disaster Recovery Plan

Disasters are unavoidable, but worst of all they’re unpredictable, and they tend to vary in their magnitude. That’s why it’s so important that businesses develop strategies for these times. This is especially the case when it comes to your IT helpdesk support services. The ideal disaster recovery plan for your help desk is one that keeps your business up and running, reduces any and all risks of social engineering threats, and protects the data that is stored within your network or in the cloud. Let’s discuss a few questions that you should consider when building a plan for your IT helpdesk support services.

1. Do We Have The Budget?

Disaster recovery can cost a significant amount of both time and money. In fact, if the threat is severe, your help desk team could need a little outside help in order to maintain daily operations and uncover all of your vulnerabilities. So before finalizing your plans, make sure you have taken different levels of threat into consideration and how you should respond.

2. Is the Plan Simple?

A lot of businesses make the mistake of creating a complicated plan. Unfortunately, this can only serve to cost more time and possibly sensitive information. That’s why you should be sure to keep it simple. Ideally, your business should focus solely on the response actions that you need your help desk to perform so that they can restore functionality as swiftly as possible.

3. Is Our Response Software Too Complex?

Just as is the case with creating a simple plan, it’s crucial that you choose software that is very user-friendly. The more integrated and easier it is to user, the less time it will require your help desk to respond. Ideally, your software should also offer remote support.

4. Is Our Plan Actionable?

Sure, you plan is simple, but can it be added to a checklist? Here is another great way to ensure that you shave off as much response time as possible. By creating a plan that can be turned into a checklist, you make it actionable. This means that your help desk staff will be able to move efficiently. Your company could even select certain members of the team to perform specific functions.

5. Do We Have Data Management?

If you would like to reduce the impact of a disaster and ensure business continuity, it is very important that your company has data management. Try deploying a system that monitors your network that can integrate with help desk solutions so that the team responds quickly.

6. Are We Doing Enough Testing?

If you would like for your staff to respond in a timely manner, then it’s important that you do enough testing. If disaster strikes, your plan should be an instinctive, knee-jerk reaction. So make sure to do enough practice and runs.


As you can see, there are a lot of things to consider when building a plan for your IT helpdesk support services. You should take financing, complexity, software, actionability, data management, and testing into account. These elements will ensure that you get the most out of your help desk.

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