ABT/SRBI & TBS Network Sign One Year Deal | TBS Networks

SRBI &TBS Sign one year deal!

Posted on by tbsnetworks

TBS & ABT/SRBI agree to a one year helpdesk support contract. TBS will manage level 1 & 2 helpdesk requests from the workforce at the firm. TBS has been a partner for several years which has lead to the extension of our contract.

Abt SRBI is a recognized leader in utilizing survey, opinion, and public policy research to build bridges between decision-makers and the publics they serve. Known for its rigorous and innovative methodologies, Abt SRBI is regularly ranked as one of the top 20 global research firms. Abt SRBI is a subsidiary of Abt Associates, a mission-driven global leader in research and program implementation.

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Customer Reviews

We are a new company that was looking for a remote IT support company to work with. There were not many options locally and the search was on the back burner, until two computers went down with network related issues. I called the local companies but there were no technicians available for 2 weeks. I searched online and came across TBS. When I called the phone number, my call was answered immediately by a real person. I spoke with John Meyer who understood our emergency and set us up immediately in the system to create tickets. Within a few minutes he had the technician Ian remote logged into our computers and fixed the entire issue shortly there after. I will be using TBS moving forward and feel extremely confident they can take care of our network related needs for the future. It is very important being in the aviation field to answer, listen and resolve a customers needs. All were accomplished with extreme professionalism by TBS. Hats off to their team and thank you for your excellent service!

Jamie Hildenbrandt
President
Hildt Aviation Bennington, LLC 

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I wanted to take a minute and thank you for your support from an IT perspective over this past week.  You and your team were extremely attentive and responsive when we needed it and so QUICK to get our helpdesk tickets resolved.  Additionally, in my 28 years of Black Friday’s I have never experienced a day with no system outage or not having to bust out the ‘downtime box’.  That was incredible!!!

Thank you for keeping things moving for us in stores, it is greatly appreciated.

Best,

JENNIFER THOMAS | Director of Stores

South Moon
183 Harry S. Truman Pkwy. Annapolis, MD 21401